At TAF , we're committed to providing exceptional customer service. If you're not entirely satisfied with your purchase, we offer a straightforward return and refund policy.

Return Eligibility

Direct Purchase: Products must be purchased directly from our website: https://tafashions.store/

Indirect Purchases: Returns are not accepted for products bought from indirect online or offline distributors.

5-Day Window: You have 5 days from the date of receipt to initiate a return.

Full Refund: You'll receive a full refund of the original purchase price.

No Exchanges: We currently do not offer exchanges.

Refund Timeline: Refunds will be processed within 7-10 business days.

For return requests or inquiries, please contact our customer service team at info@tafashions.store.

To ensure a smooth return process, please adhere to the following guidelines:

Valid Return Criteria:

• • Original Condition: Product tags must be intact, and the product should be in its original packaging.
• • Unused and Undamaged: The product should be unused, unwashed, and undamaged.

Missing or Wrong Product Claims:

• • Video Evidence: Please provide a video of the unboxing process for claims related to missing items or incorrect products.
• • Timely Notification: Raise the issue within 24 working hours of the delivery date.
• • Video Proof: Please note that claims may not be entertained without video proof.

Return Process:

1. 1. Confirmation Email: We'll send a confirmation email once we receive the returned shipment and it passes our quality check.
2. 2. Free Returns: Returns are free for wrong products (incorrect style), wrong sizes, and damaged products.
3. 3. Quality Check: We'll conduct a thorough quality check upon receiving the returned product.
4. 4. Return or Refund:
   • • If the product passes the quality check, a refund will be processed.
   • • If it fails, the product will be returned to you.

Important Notes:

• • Combined Returns: Returns must be made for the entire order, even if it was processed through different warehouses.
• • Complete Returns: Please ensure that all items from the original order are returned together.

Return Procedure:

Option 1: Online Return Request

1. 1. Log In: Log in to your account on our website.
2. 2. My Orders: Go to the "My Orders" section.
3. 3. Select Order: Choose the order containing the item you want to return.
4. 4. Initiate Return: Click the "Return" button and follow the on-screen instructions.
5. 5. Self-Shipping: You'll need to self-ship the return package.

Option 2: Email Return Request

1. 1. Email: Send an email to mailto:info@tafashions.store.
2. 2. Order Details: Provide your order ID, product name, and product SKU.
3. 3. Customer Service: Our customer service team will process your return request.

Self-Shipping Instructions:

1. 1. Packaging: Pack the product securely.
2. 2. Shipping Label: Affix the return shipping label.

Return Address:

No. 70, First Floor, Lenin Street, Kosapalayam, Puducherry - 605 013.

Contact Us